Cloud API onboarding
We register your number on the Cloud API, submit business verification with Meta, configure the display name and webhooks, and confirm delivery is working before anything else is built.
WhatsApp AI Chatbot Development
Turn WhatsApp conversations into qualified, owned business work
We build WhatsApp AI chatbots that answer routine questions, qualify leads and move complex conversations to the right person without losing the context.
- AI answers grounded in approved business content
- WhatsApp lead capture and CRM routing
- Human handover in a shared inbox
Muscat, Oman
WhatsApp AI Chatbot
We build WhatsApp AI chatbots that answer routine questions, qualify leads and move complex conversations to the right person without losing the context.
At a glance
WhatsApp AI chatbots for sales, support and business workflows
Customers use WhatsApp to ask for prices, availability, appointments, order status and a quick answer before they decide. A WhatsApp AI chatbot handles the repeatable first part of those conversations: it recognises the request, retrieves an approved answer, collects the next detail and logs the lead. When a customer needs judgement, reassurance or an exception, it hands the conversation to a person instead of pretending to know.
WhatsApp chatbot development also needs a dependable operating setup. We use the official Business Cloud API, configure verification and approved templates, create consent-aware entry points, and connect a shared inbox and CRM. That means your team can see who replied, what was promised and whether a lead from WhatsApp was followed up—rather than leaving customer conversations on a personal phone.
Every engagement includes documentation, handover and a named contact.
What we deliver
What gets built
Six pieces that turn WhatsApp from an unmanaged personal phone into an AI-assisted sales and support channel with measurable ownership.
Opt-in list building
Contacts are collected with clear consent at the point of purchase, on your site or in-store form, then stored with timestamp and source. Non-consented numbers are filtered out automatically.
WhatsApp AI chatbot journeys
We design concise AI-assisted flows for FAQs, product or service discovery, bookings and status checks. Answers use your approved knowledge, with buttons and lists where a structured choice is safer than free text.
Status notifications
Booking confirmations, order shipped, payment received and invoice ready messages fire automatically from your system, triggered by real events rather than a manual send.
Shared team inbox
Every conversation lands in one queue with agent assignment, internal notes visible only to staff, transfer between agents and a full history that survives a phone change.
Lead generation and CRM sync
The chatbot qualifies WhatsApp leads and sends contact details, intent, conversation summary and campaign source into your CRM. Sales receives an assigned next step instead of an unfiltered chat thread.
Why businesses choose this
Why this is worth doing properly
01
Policy-safe from day one
Messages go out only to people who opted in, through templates Meta has approved. That protects your sender number from the restriction and ban that ruins unverified setups.
02
Nobody answers twice
Assignment rules stop two agents replying to the same lead, and an internal handover note carries the context when a conversation moves to another shift or department.
03
Arabic and English routing
Flows detect the language of the incoming message and respond in kind, including the mixed Arabic-English style customers in Oman and the wider GCC actually use.
04
Chatbot knows when to stop
The bot handles FAQs and status checks, then escalates on sentiment, repeated questions or any request a machine should not answer alone. It hands over with full context.
05
Sandbox before live traffic
We test against Meta test numbers and a limited opt-in list first. When messages, windows and templates behave as expected, we open the channel to the full customer base.
Who we do this for
Who runs on WhatsApp here
Restaurants and catering
Taking table and event bookings, confirming orders by message, and pushing daily specials to a consented customer list.
Retail and electronics
Confirming stock availability, sending order updates and reservation messages without staff repeating the same answer all day.
Clinics and pharmacies
Appointment confirmations, reminder messages before visits and refill follow-ups, with questions routed to a person.
Real estate agencies
Qualifying enquiries, sending viewing confirmations and property brochures to opted-in leads instantly after an ad click.
Logistics and delivery
Proof of delivery photos, arrival notifications and rescheduling requests handled automatically through the driver route.
Beauty and wellness services
Filling slots from a shared calendar, sending reminders that cut no-shows, and confirming deposits before the appointment.
How we deliver
How we roll it out
Five stages from raw number to a channel the whole team can work from.
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01
Number and verification
We assess your existing number, register it on the Cloud API and submit business verification to Meta. This is the step with the longest lead time, so it starts first.
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02
Consent and templates
We map which messages you need, write them in Arabic and English, and submit them for approval while opt-in capture is added to your site, form or till point.
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03
Flow and inbox build
We build the automated answers, escalation rules and the shared team inbox with assignment and handover, then connect webhooks to your existing systems.
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04
Launch and monitor
We start with a limited opt-in audience, then widen. We watch delivery rate, response time, template rejections and opt-out rate weekly and adjust copy and timing.
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05
CRM integration
Conversations, contact details and campaign source flow into your CRM so the sales pipeline reflects everything customers send, with reporting on response and conversion.
Tools we work with
Platforms we work with
- WhatsApp Business Cloud API
- Meta Business Manager
- Twilio
- Node.js
- Laravel
- n8n
- Redis
- PostgreSQL
Questions
Questions worth asking
01 Why not just use the WhatsApp Business app?
The app can be suitable for a small team handling a modest number of conversations. A WhatsApp Business Platform integration is useful when you need shared handling, CRM or helpdesk routing, event-driven notifications, reporting or automated conversation steps. We assess the workflow before recommending either approach.
02 How long does Meta approval take?
Timing varies by account and the completeness of the business information submitted to Meta. We start verification early, check the required business details and plan the implementation so approval timing does not hold up the conversation design work.
03 How do we reduce the risk of WhatsApp restrictions?
Follow the applicable WhatsApp Business policies: obtain the required consent, use approved templates where required, honour opt-outs and keep messages relevant. Compliance reduces risk but does not guarantee an account outcome, so your team should continue monitoring account quality and policy updates.
04 Do customers see a robot instead of a person?
They see your business name, not a bot label. Inside the customer service window, replies can be free-form; outside it, you need approved templates. You choose how much is automated, and anything complex is escalated to a named agent with the history attached.
05 What does it cost to run each month?
Ongoing cost can include WhatsApp Business Platform charges, hosting, inbox or integration software, model usage and support. We identify the services needed for your proposed workflow and explain the relevant recurring costs in the scope.
06 Can we keep using our current number?
Usually yes, if the number is eligible and not currently registered to another Cloud API account. We check eligibility during the first call. In some cases we register a new number and migrate the contacts across, which we explain before anything changes.
Illustrative workflows
Explore AI chatbot use cases by industry
See practical, clearly labelled scenarios for lead capture, customer support, WhatsApp automation and human handoff.
Related guides
Plan your chatbot with confidence
WhatsApp Automation
WhatsApp AI Chatbot for Business: Automate Support, Leads and Follow-ups
See how a WhatsApp AI chatbot can answer customer questions, qualify leads, trigger business workflows and hand conversations to the right person with context.
Read the guide →AI Automation
AI Chatbot Development for Business: A Practical Guide to Support and Lead Qualification
Learn how a business AI chatbot can support customers, qualify leads and connect to real workflows without replacing the people accountable for important decisions.
Read the guide →
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AI chatbot development in Oman for customer support, lead qualification and internal knowledge, with secure human handover and workflow integration.
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Send us your WhatsApp number and business name. We will tell you whether it is eligible, what approval needs, and what it costs before you sign anything.
We reply during Oman business hours, Sunday to Thursday. · +968 9651 5039 | +968 9355 7155